Our primary goal at Gatzies is to ensure that all of our customers have a quality experience with excellent service.
Orders placed with Gatzies will ship from one of our 27 warehouses located throughout the continental United States. We strive to have all orders ship within 24-48 hours of receipt of the order but there are exceptions due to day and time order was received. Any orders received after 2pm will not begin processing until the next business day.
It all ships for $5 Bucks!
Products that are shipped from any of our warehouses qualify for a flat $5.00 shipping and handling charge per order when they are shipped standard delivery to anywhere in the 48 contiguous states. Whether you order 10 or 100 products, shipping and handling charges are just $5.
Estimated Shipping time refers to business days. Business days exclude Saturdays, Sundays and all Public Holidays.
We currently ship via Fedex, DHL Global Mail/USPS and UPS Smartpost, depending on your location and the package size. Standard delivery time is 2-7 business days. Please note that shipments to remote or rural locations may require additional time for delivery determined by the carrier. It is our goal to ship your order as quickly and as accurately as possible.
If you have a specific shipping requirement or deadline, please contact our customer service department for assistance at firstname.lastname@example.org. One of our representatives will do their best to assist you with your needs.
Gatzies provides email notifications with tracking and shipping details once the order has left our facility. All orders are shipped with a traceable tracking number that can be referenced on the carriers website for details.
No Calculating, No Guessing, No Hassle, Honest!
*The flat $5 shipping and handling charge is not valid in combination with bids, special orders or other promotions involving special pricing. It is not valid for orders shipped outside the 48 contiguous states and does not apply to rush or special delivery.
Gatzies.com Returns and Refunds Policy
Returns and Refunds
Gatzies strives to provide each of our customers with a first rate
shopping experience. We understand that there are going to be times
when there will be a need to return an item and we want to make the
process as easy as possible. We encourage all of our
customers to thoroughly inspect your order upon receipt prior to using.
We ask this so that we may ensure that it is both the correct item and
it has arrived in satisfactory condition.
We have outlined
below our standard return policy, but if you have any questions or
concerns about these policies, please contact our customer service
department by either email at email@example.com or by phone at 781-620-1942.
Standard Return Policy
Our return policy is 30 days from date of receipt. This is firm and
no exceptions can be made. Any requests for return after 30 days will
not be approved or credited. You may return product provided
it is new, unused, unopened and in its original packaging. Items not returned in this
condition may be subject to a fee of up to 50% of the total product price.
returns must have an approved Gatzies RMA (Return Merchandise
Authorization) number prior to arrival at our warehouse. Any order that
arrives without an approved RMA # will be refused and sent back to the
customer. A copy of the original packing slip or order
confirmation must accompany all returns. Credits will
be processed within 2-7 days from the time the return is received at our
facility. This allows our staff time to both inspect the
product returned and to replace or credit appropriately. An email
notification will be sent confirming refund or replacement shipment.
Any order valued over $100 product cost that has been opened, is not in salable condition, and is not damaged or defective in any way cannot be accepted as a return.
Damaged /Incorrect/Defective Items
Any item that is damaged in transit must be reported to Gatzies within 4 days of receipt of the order to ensure we can process the appropriate
freight claim. Damaged or defective items can be returned for
Return shipping costs for Non-Defective Returns are the responsibility
of the buyer. You will note that a valid RMA number must accompany the
shipment. Original shipping charges will not be
credited if an item is refused for any other reason other than being
damaged upon arrival.
Return Shipping Instructions
The item must be in original or secure packaging to ensure safe
arrival at our facility Gatzies is not responsible for any products
lost/damaged during return transit. Please follow all return
instructions outlined by our customer service department in your RMA
email. Please be sure to note the RMA # clearly on the outside of the package.
After 30 days, all warranties are the responsibility of the original
manufacturer. Gatzies makes no additional warranty implied or
assumed, other than those of the original manufacturer unless otherwise
Still Have Questions?
Contact Customer Service at 781-620-1942 or firstname.lastname@example.org.